The legal basis is valid Austrian law as well as fairness on both sides.
All offers and prices are non-binding and valid as long as the product offered is available.
Payment via credit card or wire transfer to our account:
Bank Sorting Code 20230
Account in the name of Weingut Schloss Gobelsburg
IBAN AT 80 2023 0000 0014 0525
COMPLAINTS, EXCHANGE POLICY
The product must be inspected immediately after receipt; broken bottles must be confirmed by the deliverer. Unopened and undamaged bottles may be returned without providing reasons within 8 days. The cost of return shipping is borne by the purchaser. In addition, an exchange without providing reasons can take place during normal opening hours at Weingut in Gobelsburg.
Bottle seals made from natural cork are a natural product which always dispenses different substances to the bottle content. Therefore, there are differences between bottles. For this reason, there is no right to replacement for bottles sealed with natural cork.
Read more on our position regarding bottle closures and natural cork complaints: here.
RESERVATION OF PROPRIETARY RIGHTS
All products remain our property until complete payment.
Customer information will be used exclusively within the winery and (of course) will not be provided to third parties.
PLACE OF JURISDICTION
The place of jurisdiction is Krems an der Donau (Austria), the place of fulfillment is Gobelsburg (Austria).